Where function meets flexibility: Hello Garage’s journey with Saltbox

Transforming garages into organized oases

When someone asks “What’s your passion?” you seldom hear “transforming garages.” If you asked Ken Robison, General Manager of Hello Garage franchise in Dallas, Texas, however, that’s the exact response you would get.

Hello Garage is a one-stop shop for all homeowners’ garage service needs. From flooring to AC/HVAC installations and customized storage solutions, Hello Garage helps homeowners transform their garages into functional, beautiful spaces. 

Amid the COVID-19 pandemic, as people started using their garages for more than just parking, Hello Garage saw a surge in demand for their innovative services, particularly their unique flooring solutions.

From cluttered warehouses to streamlined solutions

Ironically enough, Ken originally considered using his own garage to store materials but soon realized the need for a more professional space. Before joining Saltbox, Hello Garage operated out of a slightly larger warehouse, but it lacked essential amenities. 

For example, Ken’s former warehouse had no mail-receiving service or loading dock, and the owner began using the space for personal storage, further complicating his operations.

Ken’s search for a new workspace centered on critical needs such as temperature control (vital in the scorching Texas heat), a secure loading dock, and professional services that could support his growing business without extra hassle.

Discovering flexible warehousing: The perfect fit for Hello Garage

Ken explored other workspace providers in the area, but none matched the professionalism and comprehensive services Saltbox offered. After an informative tour with Saltbox’s Location Manager in Dallas-Carrollton, Ken was sold on the unique blend of flexibility and community amenities. Saltbox’s climate-controlled facilities, 24/7 access, and loading dock with staff to receive and organize inventory directly into his unit were all game-changers.

What stood out the most was Saltbox’s commitment to handling logistics, which saved Ken time and effort. “Time is money,” Ken said, “but Saltbox’s ability to take on receiving and organizing shipments allows us to focus on the work that matters, rather than wasting time managing deliveries.”

"Having someone accept shipments at our Saltbox warehouse allows us to focus more on growing the business instead of waiting around for packages and freight to arrive.” - Ken Robison, General Manager, Hello Garage

Efficiency, comfort, and community: The Saltbox advantage

Since moving into a Saltbox suite, Hello Garage has experienced significant operational improvements:

• Seamless receiving: Saltbox’s staff receive, sort, and store packages directly into Ken’s unit, often sending photos of the packages to ensure everything is accounted for. Previously, Ken would spend money on gas and tolls just to collect packages from his old warehouse.
  
  
• Comfortable environment: The climate-controlled environment at Saltbox is a huge benefit in Texas summers. Ken and his team can now unload and manage heavy equipment in comfort, without the unbearable heat.
  
  
• Convenience: With flexible access and easy parking for their sprinter van at the loading dock, Hello Garage’s team can move equipment effortlessly. “Saltbox makes logistics more comfortable the same way an airport lounge makes traveling more comfortable,” Ken remarked.
  
  
• Community and support: Beyond the physical perks, Ken has found a sense of community within Saltbox. He values the opportunity to meet other businesses and build authentic connections, each contributing to the collaborative environment.

10/10: Why Hello Garage plans to grow with Saltbox

Ken is thrilled with Saltbox, rating the experience a 10/10. The professional services, ease of use, and flexibility have surpassed his expectations. He’s already recommended Saltbox to other Hello Garage managers in different cities, and he’s confident that Saltbox can support the growth of his business in the future.

His advice for businesses considering Saltbox? “Stop trying to do it all yourself. Invest in a facility designed to help you run your business efficiently."

"There’s a place that can make everything work—designed specifically for small businesses like ours, not just ecommerce. That place is Saltbox.” - Ken Robison, General Manager, Hello Garage

Revving up for success: Hello Garage’s future with flexible warehousing

For Hello Garage, Saltbox has become an integral part of the business’s operations, offering more than just a place to store materials. It’s a flexible, professional solution that allows Ken and his team to focus on what they do best: transforming garages into the spaces their clients dream of.

Ready to experience flexible warehousing like Hello Garage?

Schedule a tour at our Dallas-Carrollton location to see how Saltbox can streamline your business operations. Not in Dallas? Explore one of our 11 other locations across the country and find the perfect space to support your growth.

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